The Onyx Tower Sheikh Zayed Road .Dubai UAE

055-3690491 , 04-5616890 support@zippco.ae

Payment And Refund Policy

CASH OR CREDIT / ACCORDING TO JOB VALUE OR MAXIMUM 500AED

ZIPPCO SERVICES Is a COMMERCIAL BROKER COMPANY BASED IN DUBAI Having all the knowledge and skills about its services. Thanks for choosing zippco.ae maintenance and cleaning services. We are here to make your project success and get the word out about your business. If you are not entirely satisfied with your purchase, We are here to do what we can to make it right. This policy sets out the rules for payment and Refund for goods or services purchased through ZIPPCO general maintenance ABU DHABI based Company.

 

Payment Policy

We receive payments like, CASH OR CREDIT ACCORDING TO JOB.

  • Payment for Normal cleaning services is due upon the receipt of the monthly invoice at the top of every month. The quality payment term is 5 working days from the invoice. We reserve the proper to cancel services all of a sudden due to declined debit/ MasterCard transactions or non-cleared funds for quite a month.
  • One-off cleaning service requires a 20% deposit payable to the zippco. ae by debit/credit card beforehand. The remaining balance must be paid by cash or bank transfer to the zippco. ae before the operative leaves the Client’s premises. If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorizes the zippco.ae to charge his debit/credit card with the outstanding amount.
  • The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a third card processing charge.
  • The Company reserves the proper to charge interest on invoiced amounts unpaid for quite 30 days at the speed of 5% once a year from the maturity until the date of actual payment.
  • If the zippco.ae is forced to refer the Client’s account for collection to a 3rd party then extra costs could also be added to the outstanding amount by the debt collecting company.
  • Any bank charges incurred thanks to a Client’s cheque being returned unpaid are going to be passed to the Client at a flat rate of AED 50 per cheque. The zippco.ae reserves the proper to cancel any agreement and back charge additional for past services to point the balance of the quality rate(s) if any misleading or false information was provided to obtain discounted services.
  • The Client agrees to and authorizes the zippco.ae to charge his debit/credit card with any outstanding amounts owed to the zippco.ae
  • The rate of payment declared by zippco.ae shall be as agreed between the zippco.ae and the Client. No reduction or retention from the sum due under any invoice is authorized to anyone
  • Zippco general maintenance and Cleaning strives to provide outstanding cleaning services for our clients. If you are not satisfied with any service provided, you are required to notify us within 48 hours of service for us to address and correct the problem.

Refund Policy

  • Refunds should be obtained before the service provision. If your service is eligible for a comeback and it's approved, we'll initiate a refund to your MasterCard (or original technique of payment). you may receive the cash/credit according to job value up to AED 500. at intervals seven Business days, counting on your card issuer's policies.
  • If we receive prompt notification, we will come back to examine the problem. If there is a problem in the quality of work completed, we promise to correct the problem at no charge and additionally provide one-half hour of cleaning services at no extra charge to compensate for your inconvenience.
  • If we do not receive notice of a problem within 48 hours of the Cleaning, we will not be able to correct the problem for you nor will you be reimbursed for your disruption.
  • If you have bought hourly cleaning or maintenance services, the handymen will stay and work only for the committed time. It is possible that all tasks may nor be We may not be completed a short time. Therefore, if the problem involves more time needed to complete the service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.
  • If you have not received a refund, please check your bank account to credit your account.
  • If a service/service you purchased with a discount, then we will only refund the amount that you paid.
  • If a service/service you purchased was in the sale then it may not be eligible for a refund. In case of any Obscurity contact us.
  • In the event of a Customer Dispute, the Cleaning Service Provider agrees that it will return to the Customer to complete or rectify the Booked Services to a reasonable standard. No additional payment will be charged to the Customer for the performance of any rectification services in the satisfaction of a Customer Dispute.
  • Booked Services will not be cleared in terms of job completion and invoice until the Customer Dispute has been resolved.